Work-at-Home

Work-at-Home

The work-at-home solutions offers global access. Leverage Teleperformance’s global footprint, the largest in the industry, to recruit multilingual, native-speaking talent.

The work-at-home model is a rapidly growing demand in a globalized world. Today, Teleperformance employs thousands of people globally in a work from home environment, giving our clients staffing flexibility, multiple options to address seasonal volume spikes, and a differentiated workforce.

TP Cloud Intro

Socially Engaged Remote Teams

Work-at-Home solutions are in high demand. Teleperformance Cloud Campus is the most efficient and effective model for hiring, training, and managing remote teams while ensuring exceptional, consistent customer experiences.​

Cloud Campus Hubs

Home-based interaction experts can work from anywhere in the world while remaining connected virtually to their Teleperformance team through one of our Cloud Campus Hubs. These centralized command centers keep remote agents connected and engaged while providing an opportunity for clients to interact with a dispersed workforce. ​

The first TP Cloud Campus was launched in December 2019 in Portugal. Watch the 360° tour of our hub.

Cloud Campus Hubs

Home-based interaction experts can work from anywhere in the world while remaining connected virtually to their Teleperformance team through one of our Cloud Campus Hubs. These centralized command centers keep remote agents connected and engaged while providing an opportunity for clients to interact with a dispersed workforce. ​

The first TP Cloud Campus was launched in December 2019 in Portugal. Watch the 360° tour of our hub.

The Teleperformance Cloud Campus provides global access to a talented, motivated, and engaged team of remote agents with the same levels of consistency, productivity, quality, and security as office-based teams. Benefits include:

  • A broader, more talented workforce​
    Reach skilled interaction experts from around the world. The Teleperformance Cloud Campus model allows access to untapped talent pools at a time when talent is scarce. Plus, remote workers experience higher employee satisfaction and employer loyalty, which reduce turnover.
  • A resilient business model
    Avoid future business disruption. Be ready when the unexpected happens with an agile model built for change.
  • Sustainability and diversity
    Promote a sustainable and inclusive model. Reducing commercial facilities lowers our carbon footprint and provides employment opportunities for people with physical challenges or learning disabilities.
  • The flexibility to meet changing demands​
    Easily adjust and scale to meet evolving business needs. Teleperformance’s unique Cloud Campus model makes it even easier to scale up or down based on changing business needs and fluctuating customer demands.

Our Bring-Your-Own-Device (BYOD) Architecture is PCI Certified

BYOD 1

Secure BYOD Software​

Teleperformance uses software to completely isolate our Virtual Desktop Infrastructure from the agent’s BYOD. ​

BYOD 2

Properly Checked BYOD

When launching the Teleperformance BYOD software, the agent’s device is checked to ensure it meets technical specifications for supported versions of the Operating System, antivirus software, and the latest AV signatures. ​

BYOD 3

Multi-Factor Authentication​

When the agent logs into the gateway with their secure username and password, they are required to use Multi-Factor Authentication to establish a secure connection to the VDI through our data center.​

BYOD 4

Device Lockdown ​

Once the agent has logged into the VDI workspace, the Teleperformance software prevents the agent from interacting with other device functions (e.g., screen capture, file transfer, personal email checking, and browser use) until the agent logs out of the VDI.​

BYOD 5

No Data​ Stored Locally ​

All sessions are virtual. Nothing is stored locally.

BYOD Image 2

With COVID-19 disrupting business operations around the world, and people everywhere practicing social distancing, companies have been forced to reconsider how necessary work gets done. So, at a time when people need support and empathy the most, Teleperformance has mobilized to ensure business continuity for our clients all around the globe, which is the basis of our blueprint for business resilience and agility.

Royal Navy - UK

This is just a very quick email to pass onto you all (and your team) my genuine gratitude and thanks for all your continuing support and hard work in helping the Royal Navy with our recruiting effort. …I know the professionalism, dedication and hard work of you all ensures we carry on attracting people to join the Royal Navy today and in the future.

Royal Navy - UK

NPower, UK

I have been incredibly impressed by the team effort in getting what you have done. I have been immensely proud of your efforts in ensuring we get as many people supporting our customers as possible – this has meant the cross-skilling of some, and indeed a change of channel (or both) for others. To see that effort also translate into positive results is a fabulous achievement.

NPower, UK

Sirius XM, USA

Your team is doing a PHENOMENAL job working with us right now. TP clearly stands out as the partner that has given us the greatest sense of urgency, insights into what is happening across GEOs to plan for, and in rapidly spinning up capacity at a pace for GEOs, LOBs and headcount we never would have dreamed of pre-COVID19.  Despite everything on their plates, the responsiveness has been off-the-charts amazing – virtually around the clock.

Sirius XM, USA

Photobox, Albania

I just wanted to say a big thank you and well done for all the hard work you have carried out in the last two weeks trying to set up the teams to work from home. It's been really impressive to see how proactive you have all been and it feels really good now to see some stability and know that you and the teams are all safe.

Photobox, Albania

Despegar - Latam

TP's support through these times and its adaptability confirms that we have chosen correctly our strategic partner.

Despegar - Latam

Tricia Thomsen

At Grubhub, our priority is delivering an exceptional customer support experience - something that is now more important than ever as we navigate the COVID-19 landscape. Teleperformance has always been a valuable partner to our business and their responsiveness and agility as ou agents’ needs have evolved have played a pivotal role in ensuring our customers are still getting the exceptional support that we’ve promised always deliver.

Tricia Thomsen

Director, Care (Outsource Partners)

Raúl Gutiérrez – Club Premier

Thank you for all Teleperformance’s support during this contingency, which has allowed us to continue providing an excellent service to our Club Premier Members base. And especially for the incredible assistance of the call center agents, who are the pillar of this company.

The home-office process initial results seem to be very positive, so we are now prepared for an even greater potential eventuality that could arise.

Raúl Gutiérrez – Club Premier

VP IT & Operations

Ivette Bistrain

Thank you very much to the entire Teleperformance team. I appreciate your professionalism, corporate values, and your management in the face of this COVID crisis.

Thank you for taking care of yourself as an AM-TP team. I send you a hug, my thanks, and please take good care of yourself, too.

Ivette Bistrain

Contact Center Director

Juan Angel Gonzalez

My total thanks to the entire team that has made it possible for us to be remotely working from home in such a short time. A great effort has been made by everyone and they have been very long days, but in the end, the objective was achieved. I am sure that from this situation will come many learnings and new forms of attention and service. Thank you.

Juan Angel Gonzalez

CEMEX

Management Team

Dear amazing TP Heroes -- THANK YOU for holding our lines during this challenging time! THANK YOU for enabling all employees for work at home. We are grateful having you as our partner on our side! We are stronger than the virus!

Management Team

International Operations Director

I wanted to say thank you on behalf of D&G for enabling Home Working so quickly. This has enabled us to continue offering a service to our customers whilst also generating crucial new business.

International Operations Director

Resource Center

The Teleperformance Cloud Campus was specifically designed to provide a remote, socially enriched working environment. Easily expand your business and deliver superior customer experiences with our unique, cloud-centric model.

The Teleperformance Cloud Campus was specifically designed to provide a remote, socially enriched working environment. Easily expand your business and deliver superior customer experiences with our unique, cloud-centric model.

Proven Home Agent Best Practices

Where Are We with the Home Agent Model Today?
Managing, Engaging, Coaching and Motivating Work-At-Home Agents
Busting the Security Myth for Work-at-Home Agents

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